Residential Internet Services Agreement
AURA FIBER15851 Dallas ParkwaySuite 600Addison, Texas, 75001
RESIDENTIAL INTERNET SERVICES AGREEMENT
Our goal is to make our internet service agreement easy to understand and right to the point. As a company, we want to provide you with fantastic customer service and unbeatable internet technology. We hate the legalese in those ridiculously long, boring agreements just as much as you do! This is a simple transaction: You want to buy quality Internet Service, and we want to provide it to you… Let’s keep it as simple as possible! Here we go:This agreement is effective 7/7/2018.
BillingEach month, we will email you a billing statement. Please make sure to provide us with an accurate email address for our communications. Don’t worry, we won’t spam you with a bunch of annoying emails or sell your information off to third parties. We hate when companies do that just as much as you do.
If you absolutely insist that we mail you your billing statement each month, we can accommodate this but we’re going to charge you a service fee for this (see below).
There are several ways in which you can pay your bill each month:
CONTACTING AURA FIBER
If you need something, let us know! We are here to help you…
For Customer Service, Billing, or Tech Support, please email us 24/7 at service@AuraFiber.com or call us toll free at 1‐833‐MyFiber during the hours of 9:00am – 5:00pm, Monday – Friday, excluding US holidays. For regular support customers, we promise to respond to your request within 24 hours.
For Premium Support customers, there is no wait time. We are at your beck and call, 24/7, 365 days a year! Yes, that means we drop what we’re doing and handle your issue right away…
An obvious rule about the service we’re providing to you: You cannot resell our Standard Residential Internet Service or allow 3rd parties to use the service we’re providing you! Also, this includes (but is not limited to) publicly hosting shared files or maintaining open WiFi access for unaffiliated users. If you need dedicated services that can be used in this manner, we can actually design a package that accommodates this. However, for regular Internet Service, our pricing structures are as low as they can be, which means they are only designed to service just one customer.
AGREEMEMENTS, CONTRACTS, & COVENENTS
We believe in straightforward, fair, open, and honest business practices! Our agreement prices are month‐to‐month. If you aren’t happy with our Internet Service at any point in time, we won’t force you to stay with us by having you locked into some crazy, long term contract that’s too expensive to get out of. We believe that you’ll stay with us, not because you’re hamstrung in a contract, but because you appreciate our technology and you love our service!
By using our services, you agree to abide by these policies and terms of service.
SERVICES TO BE PROVIDED
Under the terms of this agreement, Aura Fiber shall provide the customer with the selected services according the following fee schedule:
Monthly Recurring Service Charges
The following Internet Service speeds reflect download speeds with a hard‐wired internet connection (not wireless). Internet speeds may sometimes fluctuate, especially on a wireless connection. For optimal wireless performance, do not remove the modem and wireless router that’s installed with our service.
Here is our pricing schedule:
Additional Available Services:
Do you want Premium Support? $10/mo YesNo
Do you require Paper Billing? Or, do you Mailed Payments- $10/mo YesNo
Streamlined Underwriting (no credit check, no proof of identification required)- $10/mo YesNo
One Time Installation and Activation Charge:An installation fee of $39 is due upon the execution of this agreement. Our professional installation includes the following:
Authorization of Service
By signing this form, you are instructing Aura Fiber to provide monthly internet service to the property address listed below.
Based on the options chosen above, your monthly internet service bill will be computed accordingly (excluding taxes and regulatory fees).
You agree to pay a one-time charge in the amount of $39 for the installation and activation of this service.
Internet Service Address:
Leave this empty:
If you have questions about the contents of this document, you can email the document owner.
Document Name: Residential Internet Services Agreement
Agree & Sign