There’s a range of differences between user needs for residential and business fiber internet. At work, you probably have a desk phone with pre-programmed speed dials, voice conferencing options, etc. All of these are features you require to do your job correctly and efficiently. So, at home, you won’t need all these features on your home phone. You may just need simple features like caller ID and redial.
We have many differences in the equipment we use at work versus the equipment we use at home. So, naturally, a fiber internet connection at work will differ from one at home. But, what exactly are the differences between a home or office fiber plan?
Since businesses differ with size and usage (and may change over time), they need a set of more flexible configurations than a home internet connection would need. Aura Fiber’s internet plan are great for businesses and homes because they are flexible and can offer growth.
Businesses need the option of connecting to a data center through an ethernet port, cloud, or point-to-point circuits. A data center allows all users in a business to access files that have been stored. Almost instantaneous access to data with simultaneous uploads and downloads is essential for efficient business communication. Most residents won’t need to access a data center since their extent of collaboration or file sharing is within the home.
Business fiber connections allow flexibility when it comes to equipment. Some companies prefer to use their own routers or other equipment. A residential fiber connection usually comes with its own equipment from the internet service provider (ISP). At Aura Fiber, we understand that both business and residential users need access to infrastructure that suits their needs.
While business and residential fiber internet can be easily upgraded, it is more likely to happen for a business. This is because the capacity of a business’s needs will grow as the business expands. This means that as a business adds more employees or users and expands its technological requirements, the need to upgrade fiber speed and bandwidth is likely. With residential customers, this situation isn’t as common, so the need for extensive upgrades is less likely.
The availability of customer service representatives for businesses will differ from the ones for residential customers. This is because most ISPs view the technical issues of businesses as more important and time-critical than residential customers. So, most fiber ISPs will provide business customer service 24/7, 365 days a year, while residential customer service is only available at certain times and on certain days. However, at Aura Fiber, we are always available whether you are a residential or business customer. We believe in equality when it comes to our customers and their needs.
A Service Level Agreement is a contract that outlines what level of service you will receive from the ISP when you need help with technical issues. For most ISPs, the service level agreement for a business offers uptime guarantees and a critical status when the fiber connection is lost or disrupted. The SLA for a residential customer might outline that a loss of connection is an unacceptable but comparatively mild inconvenience. At Aura Fiber, our SLAs offer the same, fantastic service level to business and residential customers.
While there are a few differences between residential and business fiber internet, the guarantee of fast speeds, reliability, and security stay the same with Aura Fiber. If you are looking for fiber internet for your business or your home, Aura Fiber can help. We can offer speeds of up to 1000mbps for residential and business clients. We believe that our customers are the priority and your satisfaction is our guarantee. Fiber internet is the future of internet connectivity. So, don’t wait! Take advantage of the latest technology for your home and business needs.