15851 Dallas Parkway
Addison, Texas, 75001
COMMERCIAL INTERNET SERVICES AGREEMENT
It is our goal to make our internet service agreement as simple as possible and to the point. Our goal as a company is to provide fantastic customer service with unbeatable technology. We hate the legalese in those ridiculously long, boring agreements just as much as you do! This is a simple transaction: You want to buy quality Internet Service, and we want to provide it to you… Let’s keep it as simple as possible! Here we go:
This agreement is effective January 1, 2018.
If you’re a new customer, you will receive an invoice for the installation and activation costs of your Internet Service upon the return of this agreement to sales@AuraFiber.com. When paid, your online account will be created and your installation will be scheduled.
To pay your bill each month, please go www.AuraFiber.com/billing and log into your account.
CONTACTING AURA FIBER
If you need something, let us know! We’re here to help you…
For Customer Service, Billing, or Tech Support, please go to www.AuraFiber.com and click on the “Contact Us” tab. You may also email us at support@AuraFiber.com, or call us toll free at 1‐833‐MyFiber during the hours of 8:00am – 8:00pm, Monday – Friday, excluding US holidays. For regular support customers, we promise to respond within 24 hours.
For Premium Support customers, there is no wait time. We are at your beck and call, 24 hours a day, 365 days a year!
An obvious rule about the service we’re providing to you: You cannot resell our Standard Commercial Internet Service or allow 3rd parties to use the service we’re providing you! Also, this includes (but is not limited to) publically hosting shared files or maintaining open WiFi access for unaffiliated users. If you need dedicated services that can be used in this manner, we can actually design a package that accommodates this. However, for regular Internet Service, our pricing structures are as low as they can be, which means they are only designed to service just one customer.
AGREEMEMENTS, CONTRACTS, & COVENENTS
We believe in straightforward, fair, open and honest business practices! Our agreement prices are month‐to‐month. If you aren’t happy with our Internet Service at any point in time, we won’t force you to stay with us by having you locked into some crazy, long term contract that’s too expensive to get out of. We believe that you’ll stay with us, not because you’re hamstrung in a contract, but because you appreciate our technology and you love our service!